Delivery from a Service Science KTC
Wednesday 21st July 2010
6.30 - 8.30pm (Doors open 6pm)
Robert Recorde Room, Department of Computer Science, Faraday Building, Swansea University
Guest Speaker: Chris Tofts, visiting Professor of Service Science and Technical lead of concinnitas Ltd
To address the gap in high value service activities, reflected in the Welsh
Gross Value Added (GVA), a Service Science Initiative in collaboration with IT
Wales and the Department of Computer Science at the Univeristy of Swansea has
been established (for further details www.cs.swansea.ac.uk/SSI).
We are creating a Knowledge Transfer Centre (KTC) to promote collaborative
working between manufacturing, service, government and third sector
organisations. This area can only be understood by working directly with these
entities.
We have developed and distributed an online questionnaire on the need for the
KTC and will present the results of this study to the organisations
representative of the groups above and initiate a live discussion on the
approach we should take to the development of the KTC which will add the most
value. This is an opportunity to review the range of responses received and
develop the foci of the KTC.
About the speaker
Chris Tofts spent 10 years as a lead researcher in the development of Services Science for Hewlett Packard's European Research Centre in Bristol, and working on the negotiation of very large service outsourcing contracts for HP's Services division worldwide. He acted as a lead evangelist for, and within, HP with the emerging Service Science, Management and Engineering (SSME) community.
Currently he is the technical lead with concinnitas ltd, a service analytics start-up company based is Bristol. He also holds the position of Visiting Professor at Swansea University with a particular interest in its Service Science Initiative (SSI).
Links for more information
cs.swansea.ac.uk/SSI,
www.ssmenetuk.org/
Following the presentation there will be a buffet and an opportunity to network with delegates and presenters.
This event forms part of the Software Alliance Wales programme and is open to all, however we would recommend advance booking.
Booking for this event is now closed
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