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Customer Relationship Management : What is it all about?
Thursday 22ndMarch 2007
6.00pm - 8.00pm (Doors open 5.30pm for a light buffet and refreshments)
Technium CAST
Parc Menai, Bangor
Guest speakers : Richard Sheppard - Draig Technology Ltd
Andrew Rosewarne - Technium CAST Ltd
CRM (Customer Relationship Management) is about managing your prospect and customer information in a way that you can keep track of everything - all contact details, communication records,
activities and the services or product enquires.
CRM can reduce cost, improve efficiency and enhance service for sales, marketing, administration and customer service activities
This event offers an opportunity to learn about the value of implementing CRM and look at some of the options available to Welsh Business
About the speakers:
Richard Sheppard
established Draig in 1999. Draig Technology started as a bespoke software development company in Wales; it now has offices in Cardiff, South Wales and Bangor, North Wales.
Draig deliver software solutions to business and the public sector and are Microsoft Gold Partners specialising in CRM, Systems Integration, Bespoke Development and are leaders in bilingual and
multilingual software solutions. Their ability to successfully deliver high quality solutions and services is a result of more than just their skills and abilities; it is also a product of their commitment to core
company values, capability, professionalism and passion.
Andrew Rosewarne
has recently implemented a CRM System for Technium CAST. He will speak briefly on the offerings in the market, the criteria CAST used to make their choice and the
decision making process. He will discuss the value the implementation has added to the CAST organisation, usage patterns and the strengths & weaknesses of the chosen option.
This event forms part of the ITWales Business Development programme and is FREE to attend.
Booking for this event is now closed
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