News
Technology consolidation 'central to business success'
A new study of 175 companies by research company Aberdeen has revealed that consolidation of contact centre infrastructure technologies brings about a reduction in expenses, improv...
Welsh businesses face climate change challenge
The Welsh minister for environment, sustainability and housing has outlined the challenges and opportunities posed by climate change.
IT industry 'safe' in economic downturn
In the wake of fears over the current economic climate, analyst Gartner is predicting that the IT industry will avoid the worst of any possible fallout, and could actually benefit ...
Customer satisfaction 'must be central' to outsourcing decisions
Although outsourcing help desk services can reduce costs by as much as 30 to 40 per cent, customer satisfaction must remain a key factor of consideration, Gartner has claimed.
IT businesses 'need to deliver' on flexible working
Now that they have the technological means to deliver remote and mobile working solutions, firms must follow through on the promise if they are to encourage female professionals in...
Enterprise mobility a 'top investment priority' for businesses
In 2008, enterprise mobility will remain one of the top investment priorities among most global organisations, a new survey has revealed.
FPB: Small businesses should be consulted on tax
The Forum of Private Business (FPB) has urged the government to ensure that small businesses are placed at the heart of its new tax scheme.
Public advised on preventing online ID fraud
Simple tasks, such as ensuring that sensitive documents are properly disposed of, and making sure accounts are logged off at work or in public, could help protect people from onlin...
FSB warns against lax expenses procedures
A false expense claim could cost a business both financially and in terms of their reputation, the Federation of Small Businesses (FSB) has said.
Unified communications drive business growth
In news that may be of interest to small businesses in Wales, it has been claimed that unified communications (UC) solutions are driving enterprise business growth by allowing comp...
Consumers share experiences through social media
Small businesses should be aware that with social media usage expanding, consumers are beginning to use these channels to share their customer service experiences and subsequently,...
UC 'should be used to increase business agility'
Organisations considering installing a unified communications (UC) system should do so to increase business agility, not as an attempt to reduce their costs.
Business outsourcing activity 'remains strong'
Despite economic uncertainty, outsourcing activity among both small and large businesses remains strong but the time needed to develop outsourcing and service delivery strategies d...
Efficient websites could bolster small businesses
Small businesses that focus on turning web visitors into sales will be better placed to weather any financial storms, an expert has said.
Green IT important to businesses' sustainability models
Enterprises in the manufacturing industry are using IT vendors and applications such sustainability programs and green schemes to reduce risks and costs as well as increasing reven...
IT skills shortage opens door to women
The skills shortage currently being suffered by the UK's technology industry has opened the door to a wide range of opportunities for women pursuing careers in IT, it has been ...
Medium-sized businesses increasing IT budgets
More medium sized enterprises are increasing their IT budgets in 2008 than large enterprises, a new report has revealed.
Internet providers 'must deliver on download speed'
Internet service providers should ensure above anything else that they deliver on promised download speeds if they wish to enjoy customer satisfaction from both leisure users and b...
Small businesses hit by town centre parking restrictions
Small businesses in Wales that have been affected by restrictive parking conditions in town centres may be pleased to know that the Federation of Small Businesses (FSB) has called ...
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